QUESTIONS:

1. How do I find out when a new release is available for the product I purchased?
   
   
2. How do I install your product?
   
   
3. Desktop Manager displays the message "Warnings were encountered during the loading process: The following modules could not be loaded because their digital signatures were invalid." What's the problem?
   
   
4. How do I try or buy your product or upgrade to the latest version?
   
   
5. How do I run the application for the first time?
   
   
6. How do I register?
   
   
7. How do I input my license/registration key?
   
   
8. Where do I find my smartphone PIN?
   
   
9. How can I determine the version of Desktop Manager and the BlackBerry Device Software I'm running?

ANSWERS:

1. How do I find out when a new release is available for the product I purchased?
   
   Answer:
   
   If you'd like to receive the latest news from Shrunken Head Software including new release announcements, special offers and the latest in BlackBerry News and Tips then subscribe to our RSS feed using your favorite feed reader (e.g. Internet Explorer 7, Firefox) or subscribe to receive email notifications instead using a FREE "no spam" service provided by FeedBlitz.

    Subscribe to RSS feed

   Email:

   More information about FeedBlitz: http://www.feedblitz.com/faq.asp
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2. How do I install your product?
   
   Answer: For installation instructions, click here.
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3. Desktop Manager displays the message "Warnings were encountered during the loading process: The following modules could not be loaded because their digital signatures were invalid." What's the problem?
   
   Answer:
   
   The most likely cause of this problem is that your smartphone is configured with an IT Policy that does not allow 3rd party applications to be installed.
   
   Ask your system administrator to change this IT policy setting for your smartphone.
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4. How do I try or buy your product or upgrade to the latest version?
   
   Answer: See Try or Buy or Upgrade for download/install links as well as instructions.
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5. How do I run the application for the first time?
   
   Answer: For information on how to run the application for the first time, click here.
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6. How do I register?
   
   Answer: For registration instructions, click here.
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7. How do I input my license/registration key?
   
   Answer:
   
   To enter your license/registration key display the application menu, select the About / Register menu item and type the key into the License field.
   
   The Expires field should change to Never after you press ENTER if you've typed the license key in properly. Once you enter a valid license key the splash screen will no longer display on application startup.
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8. Where do I find my smartphone PIN?
   
   Answer:
   
   You can find your PIN in one of the following ways:
   
   a. Select the About / Register item in our application menu and record the PIN displayed on the screen.
   
   
   
   b. Run the BlackBerry Desktop Manager; the PIN is displayed on the status bar (bottom-left corner).
   
   
   
   c. Run the BlackBerry Options application, display the Status screen and record the PIN displayed on the screen.
   d. Compose an email on your BlackBerry and type mypin followed by a space. mypin will be replaced with your PIN.
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9. How can I determine the version of Desktop Manager and the BlackBerry Device Software I'm running?
   
   Answer:
   
   a. Start Desktop Manager - on the Windows taskbar, click Start and select Programs > BlackBerry > Desktop Manager.
   b. If the "Device Password Required" dialog is displayed then click Cancel.
   c. Select the Help/About BlackBerry Desktop Manager menu item.
   d. On the General tab record the BlackBerry Desktop Manager version number.
   e. Click the Device Software tab and record the information displayed about the installed software.
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