RIM has introduced a serious bug in their recent release of BIS 2.6 (BlackBerry Internet Service; see http://na.blackberry.com/eng/services/internet/ for general information regarding BIS) with respect to delivery of email file attachments. If you run a BizTrackIt email report and the report email is sent via BIS (i.e. your default email service is BIS) then although the email appears to be sent successfully, when it arrives the .csv file attachment, which is supposed to contain the relevant time record information, is empty. If prior to noticing this you delete the time records in BizTrackIt then you are in trouble as the time records are gone (unless you happen to have a backup that can be restored).
Unfortunately it is not clear which wireless carriers have rolled out BIS 2.6 to date. The easiest way to determine whether this problem affects you is to create a test project with a single time record and then run an email report for the test project only; select No when asked by BizTrackIt whether to mark the time record reported or to delete it. If the .csv file attachment in the received report email does not contain the single time record then it is likely your default email service is BIS 2.6. Make sure you try this test again after implementing the workaround described in the next paragraph to confirm it works.
To workaround this bug you should check the Use Alternate Attachment Method box on the Configure Report screen available in BizTrackIt 1.8 or above. If you are using an older version of BizTrackIt then you should upgrade to the latest release that supports your BlackBerry OS version (at the time of this publication BizTrackIt 2.0.1 supports OS 4.2.1-4.7; BizTrackIt 1.8.0.3 supports OS 4.0-4.5). For instructions on how to upgrade see How to upgrade our products to the latest release.
RIM is investigating this issue and at some point may provide a fix at which time you may need to uncheck the Use Alternate Attachment Method box for email reports to continue to work properly. Be aware that new versions of BIS are not typically rolled out to all carriers at the same time and the roll out schedule is not publicly available, so it may take some time for your carrier to receive the fix.
It is because of these sorts of problems that we published the article How to run BizTrackIt email reports safely and we recommend you don’t delete time records until you confirm successful receipt of the report containing them, which in the case of email reports includes confirming that the received email file attachment contains data. Please follow these precautions always, even when using this workaround.