Shrunken Head Software

It turns out that Storm2 and Storm compatibility mode is ironically incompatible with many, if not most, of the apps for which RIM created it.

To run our apps on a Storm2 or Storm you will need to disable compatibility mode if it is enabled. Compatibility mode is enabled for an app if when you run it there is a blue border around its main window, the virtual keyboard won’t go away and landscape mode does not work.

We do try to disable compatibility mode at app installation, but unfortunately it doesn’t always work due to OS bugs and there are specific cases where it is impossible to do so, such as when installing using Desktop Manager.

To manually disable compatibility mode:

• Go to the Options/Applications (OS 5 or higher) or Options/Advanced Options/Applications (OS 4.7) screen
• In the list of apps select/highlight the app by touching its name
• Press the Menu key (i.e. the BlackBerry logo key) and select Disable compatibility mode. If the Disable compatibility mode menu item is not available, but Enable compatibility mode is available instead then do not select it, just skip to the next step.
• Restart the app
• If after restarting the app compatibility mode is still enabled then perform a reset by pulling your BlackBerry battery

If after performing all of the above compatibility mode is still enabled then contact support and we’ll do our best to help.

All our applications support hotkeys so you can easily launch them using a single keypress from your BlackBerry Home screen. Many applications from RIM and others also support this. Unfortunately, by default, application launching via hotkeys is not enabled. To enable it:

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Install

PC-Based Desktop Manager Install
Over-The-Air Install

Important Notes:

• For upgrade instructions see the article “How to upgrade our products to the latest release?

Changes:

• New area codes: 226, 325, 762, 779
• Fix: Times displayed for various area codes may not have been correct at certain times of the year

1. Review Release Notes - review the release notes published on this site to see What’s New in the release.

2. Perform a complete backup - prior to upgrading any software on your BlackBerry you MUST perform a complete backup just in case disaster strikes. You can almost be sure that if you don’t perform a backup disaster will strike and if you do then it won’t, so DO NOT skip this step.

The article “Backing up and restoring your BizTrackIt data” contains step-by-step instructions on how to perform a complete backup and restore it if needed (as well as information on performing a selective backup of BizTrackIt which you can ignore for our purposes).

3. Desktop Manager or Over-The-Air Install - decide whether you are going to upgrade our product using Desktop Manager or over-the-air - it’s probably best to upgrade in the same manner that you originally installed the application.

4. Important Do not disconnect your BlackBerry while installing - if you install using Desktop Manager then do not disconnect the BlackBerry during the process (or during an uninstall for that matter) as this may cause serious problems and leave your BlackBerry unusable (or so we’ve heard; in case you’re wondering this problem is not specific to our products).

5. Install over existing version - install the latest version of our product over your current version. Don’t worry, you won’t lose your data, but in case you do you have the backup you created in step 1, right? Do not uninstall prior to upgrading or you will lose your data and need to restore it from your backup.

The Windows installation files (for Desktop Manager-based installation) and the over-the-air installation links corresponding to the latest versions of our products are available at: http://www.shrunkenhead.biz/downloads.html.

For installation instructions see http://www.shrunkenhead.biz/installation.html.

6. Reset your BlackBerry - if at the end of the installation process you are asked for permission to reset your BlackBerry immediately or defer it until later, go ahead and give permission to reset immediately. If you don’t then you’ll be using the old version of the product until you reset and the only way to reset, other than giving permission when you are asked (and you may not be asked again), is to pull and re-insert the battery - cycling the power to your BlackBerry is not sufficient.

7. Provide feedback - Try out the new version and email us your feedback to let us know what you think. Finally don’t forget to recommend our products to others - referrals are important to our success.