- BizTrackIt 1.7 or higher installed on your BlackBerry
- BlackBerry Desktop Manager 5.x or 4.x installed on your PC
For instructions on how to install and use BizTrackItSyncAddIn see “BizTrackIt reports using Desktop Manager synchronization”.
This release implements a workaround to a bug in recent versions of Desktop Manager, including the most current version of 188.8.131.52 (at time of publication of this post). If you hit this bug when running a previous version of this add-in then the following exception message will be displayed during synchronization and the report will fail or be incomplete:
BizTrackIt Add-In 184.108.40.206
Exception: Unspecified error
A side effect of this workaround is if you hit the Desktop Manager bug then subsequent BizTrackIt add-in progress messages (e.g. Writing record 10 of 20) will not be shown in the synchronization progress bar even though the report creation process is progressing properly. In case of a real error (e.g. out of disk space) a proper error message will be displayed.
This bug has been reported to and acknowledged by RIM.