Shrunken Head Software

Install Links

PC-Based Desktop Manager Install
Over-The-Air Install

Important Notes

• Requires BlackBerry OS 4.2.1 - 5.0 (smartphone models with a trackwheel are NOT supported)
• For upgrade instructions see “How to upgrade to the latest release“
• This release is free for purchasers of previous versions

This release contains a fix for a bug introduced in BizTrackIt 2.3. We recommend BizTrackIt 2.3 users upgrade to this release.

Fix: Desktop Manager backup & restore of duration only time records did not work properly. Duration only time records were erroneously restored as In/Out time records. The Duration for each such In/Out time record was correct, but the In time was displayed as the start of day and the Out time was displayed as In time + duration when they should have not been displayed nor included in time record reports.

Install Link

Desktop Manager Add-In Windows Install Package

Requirements

• BizTrackIt 1.7 or higher installed on your BlackBerry
• BlackBerry Desktop Manager 5.x or 4.x installed on your PC

For instructions on how to install and use BizTrackItSyncAddIn see “BizTrackIt reports using Desktop Manager synchronization”.

This release implements a workaround to a bug in recent versions of Desktop Manager, including the most current version of 5.0.1.28 (at time of publication of this post). If you hit this bug when running a previous version of this add-in then the following exception message will be displayed during synchronization and the report will fail or be incomplete:

BizTrackIt Add-In 1.7.1.0
Exception: Unspecified error

A side effect of this workaround is if you hit the Desktop Manager bug then subsequent BizTrackIt add-in progress messages (e.g. Writing record 10 of 20) will not be shown in the synchronization progress bar even though the report creation process is progressing properly. In case of a real error (e.g. out of disk space) a proper error message will be displayed.

This bug has been reported to and acknowledged by RIM.

Install

PC-Based Desktop Manager Install
Over-The-Air Install

Important Notes

• Requires BlackBerry OS 4.2.1 - 5.0 (smartphone models with a trackwheel are NOT supported)
• For upgrade instructions see the article “How to upgrade our products to the latest release?“
• This release is free for purchasers of previous versions

This release contains new functionality, some bug fixes and minor user interface changes.

Read the rest of this entry »

It turns out that Storm2 and Storm compatibility mode is ironically incompatible with many, if not most, of the apps for which RIM created it.

To run our apps on a Storm2 or Storm you will need to disable compatibility mode if it is enabled. Compatibility mode is enabled for an app if when you run it there is a blue border around its main window, the virtual keyboard won’t go away and landscape mode does not work.

We do try to disable compatibility mode at app installation, but unfortunately it doesn’t always work due to OS bugs and there are specific cases where it is impossible to do so, such as when installing using Desktop Manager.

To manually disable compatibility mode:

• Go to the Options/Applications (OS 5 or higher) or Options/Advanced Options/Applications (OS 4.7) screen
• In the list of apps select/highlight the app by touching its name
• Press the Menu key (i.e. the BlackBerry logo key) and select Disable compatibility mode. If the Disable compatibility mode menu item is not available, but Enable compatibility mode is available instead then do not select it, just skip to the next step.
• Restart the app
• If after restarting the app compatibility mode is still enabled then perform a reset by pulling your BlackBerry battery

If after performing all of the above compatibility mode is still enabled then contact support and we’ll do our best to help.

Install Links

PC-Based Desktop Manager Install
Over-The-Air Install

Important Notes

• Requires BlackBerry OS 4.2.1 - 5.0 (smartphone models with a trackwheel are NOT supported)
• For upgrade instructions see “How to upgrade to the latest release“
• This release is free for purchasers of previous versions

This release contains new functionality, some bug fixes and minor user interface changes. We recommend BizTrackIt 2.2.1 users upgrade to this release.

Read the rest of this entry »

When using an application you may want to send it to run in the background and switch to the Home screen in order to run another application. The easiest way to do this is to briefly press the red End/Power key (the key immediately to the right of the Escape key). Some applications may also support a Hide menu item or button on some of their screens which you can select to send the application to the background.

Warning If the Phone application is in the foreground and a call is in progress then pressing the red End/Power key will disconnect the phone call. The Phone application supports a Hide menu item in this case, but if you’ve enabled Password Security then you will need to select the Unlock menu item first and enter your password before the Hide menu item will be displayed on the Phone application menu.

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All our applications support hotkeys so you can easily launch them using a single keypress from your BlackBerry Home screen. Many applications from RIM and others also support this. Unfortunately, by default, application launching via hotkeys is not enabled. To enable it:

Read the rest of this entry »

Install Links

PC-Based Desktop Manager Install
Over-The-Air Install

Important Notes

• Requires OS 4.2.1 or higher (smartphone models with a trackwheel are NOT supported)
• For upgrade instructions see “How to upgrade to the latest release”
• Release is free for purchasers of previous versions

This release contains some bug fixes. We recommend BizTrackIt 2.2 users upgrade to this release.

Install Links

PC-Based Desktop Manager Install
Over-The-Air Install

Important Notes

• Requires OS 4.2.1 or higher (smartphone models with a trackwheel are NOT supported)
• For upgrade instructions see “How to upgrade to the latest release”
• Release is free for purchasers of previous versions

Read the rest of this entry »

Due to a bug in BlackBerry OS 4.7 on the Storm you cannot edit hh:mm:ss formatted date/time fields, such as the BizTrackIt time record In and Out fields and the GoTimeIt Countdown Timer Countdown/Reset Time field, using the normal touch interface.

You can workaround this bug as follows:

• To edit the :ss (seconds) field component use the virtual keyboard

• To edit the hh:mm field components, hide the virtual keyboard if shown and use the normal touch interface

More information specific to GoTimeIt (Countdown Timer Mode)

If your BlackBerry is configured for 12 hour format and you don’t want to change it to 24 hour format (see the Time Format field value on the Options, Date/Time screen) then you will also need to translate times into 24 hour format when editing the hh:mm time field components using the touch interface. For example, you will need to specify 12:30 AM if you want a Countdown/Reset Time value of 30 minutes (hh:mm of 00:30), 1:30 AM for 1 hour and 30 minutes (hh:mm of 01:30), 12:30 PM for 12 hours and 30 minutes (hh:mm of 12:30) and 1:30 PM for 13 hours and 30 minutes (hh:mm of 13:30).

Note This bug was reported to RIM and has been fixed in OS 5.